Indore Metro – Information, Route Maps, Fares, Tenders & Updates

Source: Metrorailnews, 22 January 2022

Indore Metro is an under construction mass rapid transit system (MRTS) being built to serve Indore, the most populous and largest city of Madhya Pradesh state, by the Madhya Pradesh Metro Rail Co Limited (MPMRCL).

Indore Metro’s master plan with 94 kms of routes was prepared by Rohit Associates Cities & Rails Pvt.Ltd and envisions 4 metro lines & 2 spurs criss-crossing the city out of which 1 line (Yellow Line / Line-3 – a ring line) has been selected for implementation in Phase 1.

Indore Metro’s Phase 1 project’s Detailed Project Report (DPR) with 33.53 km of routes was approved by the state government in December 2016 and by the Central Government’s cabinet in October 2018.

Indore Metro Phase 1’s Deadline: August 2023
My Completion Estimate: 2027
The project was originally planned to be partly funded through an official development assistance (ODA) loan from the Japan International Cooperation Agency (JICA), but will now be funded by the Asian Development Bank (ADB) for an undisclosed amount and New Development Bank (NDB) for $225 million.

In September 2019, the Phase 1 project’s foundation stone was laid was by the state’s Chief Minister. Construction work commenced in February 2019 and is expected to be completed in 2026.

System Specifications
Top Speed: 80 kmph
Average Speed: 34 kmph
Track Gauge: Standard Gauge – 1435 mm
Electrification: 750 V DC Third Rail
Signalling: Communications-based Train Control (CBTC)
Key Figures
Operational: 0 km | Under Construction: 5.29 km | Approved: 26.24 km | Proposed: 57.18 km

Estimated Cost: Rs.7500.80 cr
Estimated Daily Ridership: 2.50 lakh/day (2027)
Indore Metro Phase 1 Lines (Approved)
Yellow Line (Line-3): Palasia – Railway Station – Rajwara- Airport – Bhawarsala – MR10 – Palasia (Ring Line)

Length: 33.53 km
Type: Elevated & Underground
Status: 5.29 km is under construction between ISBT/MR10 Flyover – Mumtaj Bag Colony
Depot: Super Corridor
Number of Stations: 30
Station Names: Bhawarsala Square, MR 10 Road, ISBT / MR 10 Flyover, Chandragupta Square, Hira Nagar, Bapat Square, Meghdoot Garden, Vijay Nagar Square, Radisson Square, Mumtaj Bag Colony, Bengali Square, Patrakar Coloy, Palasia Square, High Court / Hotel Residency, Indore Railway Station, Rajwada Palace, Maulana Azad Marg, Bada Ganpati, Ramchandra Nagar Square, Kalani Nagar, BSF, Airport, Gandhi Nagar Nanod, Super Corridor 6, Super Corridor 5, Super Corridor 4, Super Corridor 3, Super Corridor 2 and Super Corridor 1
Indore Metro Proposed Lines
Line-1A: Sri Aurobindo Hospital – Collectorate office – Indore Bypass 1

Number of Stations: 18
Station Names: Sri Aurobindo Hospital, Bhawarsala Square, Sanwer Industrial Area, Ganesh Sham Colony, Banganga, Laxmibai Nagar Square, Mara Mata Square, Imli Bazar Chowk, Rajwada Palace, Collectorate Office, Indore Icchapur Rail Crossing, Tower Square, Bhawarkuan Square, Holkar University/IT Park, Rani Bagh, Limbodi, Ralamandal, Indore Bypass 1
Line-1B: Sri Aurobindo Hospital – Collectorate office – Regional Park (1B)

Number of Stations: 13
Station Names: Sri Aurobindo Hospital, Bhawarsala Square, Sanwer Industrial Area, Ganesh Sham Colony, Banganga, Laxmibai Nagar Square, Mara Mata Square, Imli Bazar Chowk, Rajwada Palace, Collectorate Office, Central Excise, Choithram, Regional Park
Line-2: Dewas Naka – Juni Indore – MHOW

Number of Stations: 28
Station Names: Dewas Naka, Niranjanpur Circle, Aranya Nagar, IDA Park, Vijay Nagar Square, Bhamori, Patni Pura/St Joseph Church, Malwa Mill Square, Raj Kumar Bridge, Indore Railway Station, Juni Indore, Collectorate Office, Mhow Naka, Dusshera Maidan, Annapuran Temple, Narmada Public School (Ring Road), Rajendra Nagar, Reti Mandi, IPS Academy, Shramik Colony, Indore Bypass-2, Pigdambar, Umariya, Maa Vaishanodevi Hospital, Haranyakheri / IIT Indore, Chinar Residency, MHOW
Line-4: MR9 – Indore Railway Station – Indore Bypass 4

Number of Stations: 16
Station Names: MR9, Convention Center, Lahiya Colony, Chandragupta Square, Sukliya, Nanda Nagar Main Road, Mazdoor Maidan, Rajkumar Bridge, Indore Railway Station, Chhavani, Sri Agrasen Maharaj Chowk, Navlakha Bus Station, Teen Imli, Babul Nagar, Musakhedi, Indore Bypass 4

ndore Metro Fares (Ticket Prices)
Indore Metro’s fare structure, prices and rules have not been announced yet. That will be finalized closer to the start of commercial operations. MPMRCL plans to use the latest technologies for its automatic fare collection (AFC) system to allow QR codes and Near Field Communication (NFC) phones to utilize the system.

Indore Metro Tenders
Latest Indore Metro tender notices can be viewed on MPMRCL’s website. News on these notices, their bidders and contracts are covered in further detail here on news & construction page.

Indore Metro Contractors List

Detailed Project Report (DPR) PreparerRohit Associates Cities & Rails Pvt.Ltd
General Consultant (GC)  DB Engineering & Consulting GmbH – Geodata Engineering S.p.A. – Louis Berger Group JV Detailed Design Consultant (DDC) of Line-3’s Depot RITES – Ardanuy Ingeniería JV  
Package BH-IN-02: 156 Rolling Stock Cars for Bhopal & Indore metros including Signaling and Train Control and Telecommunication Systems  Bidding Underway (bids to be opened January 27)  
Package-02A/01: Construction of 5.29 km viaduct between ISBT/MR10 Flyover – Mumtaj Bag ColonyDilip Buildcon Ltd.  
Package IN-02: Construction of 7 stations between ISBT/MR10 Flyover – Radisson SquareURCC (3 bids received in July 2021)
Package IN-03: Construction of 10.927 km MR10 Road Station – Gandhi Nagar Station section with 9 elevated stations on Super Corridor’Rail Vikas Nigam Ltd (RVNL) (only 1 bid received from RVNL in July 2021)
Package IN-07: Gandhi Nagar DepotTechnical bid evaluation underway – 16 bids received
Package IN-09: 750 V DC 3rd Rail, SCADA, Power Supply, RSS, TSS & ASSBidding Underway (bids to be opened February 2)

Indian Railways exploring ‘at-grade’ construction options for semi-high-speed trains to avoid high cost

Source: Metrorailnews, 06 January 2022

Indian Railways has hired a consultant to examine the feasibility of running trains at a maximum speed of 200 kmph on the ground rather than on an elevated structure, which would be a low-cost alternative for a semi-high-speed track.

Aside from recommending low-cost semi-high-speed railway technology suitable for Indian conditions, the consultant will also look into the possibility of using Vande Bharat trainsets and the TCAS (train collision avoidance system) on the broad-gauge network, which is expected to give the Atmanirbhar Bharat initiative a big boost.

Viaducts are currently being built for the Mumbai-Ahmedabad high-speed line, and the Delhi-Meerut RRTS and Metro service is available on either an elevated or underground construction. While constructing a kilometre of elevated structure costs around Rs 300 crore, at-grade construction for high-speed or semi-high-speed trains costs only Rs 30 crore.

Semi-high speed trains travel on standard gauges worldwide, just like RRTS and Airport Metro. In addition, the consultant will look into the possibility of running semi-high-speed trains on broad gauge rails. The national transporter would benefit from using the BG line because the whole Indian Rail network is on broad gauge (BG).

For Indian Railways, the BG network, indigenously developed TCAS, and Vande Bharat trainsets are the best solutions. However, it would save much money if semi-high-speed trains could run on the ground instead of elevated structures. A senior Railway Ministry official explained that the goal is to put up an at-grade level and avoid elevated structures/viaducts to save money.

The consultant has been tasked with examining several technical solutions and recommending to Indian Railways the best-optimized semi-high-speed technology for running trains at a maximum speed of 200 kmph on wide-gauge routes.

The consultant would also connect with road networks such as the National Highway, state highways, and existing rail tracks for the planned semi-high-speed corridors. According to the authority, aligning with rail or road networks will alleviate land acquisition and forest clearance issues for the trains. There are roughly eight potential semi-high-speed train lines that would connect all of the country’s major cities.

5 Bidders emerged for Agra Metro’s Electrification Contract AGE-1 & 2

Source: Metrorailnews, 19 January 2022

AGRA (Metro Rail News): After the Uttar Pradesh Metro Rail Corporation (UPMRC) opened tenders today, five organisations filed offers for the 750 V DC Third Rail electrification system of the Agra Metro Phase 1 project. Package AGE-1 & 2 for the Agra Metro is one of the few bid independently, with the remainder (rolling stock, telecommunications, rails, and so on) being combined with the newly functioning Kanpur Metro.

The UPMRC invited tenders for it in October 2021, with an Rs. 450 crore budget and a 36-month timeline –  funded by a 450 million Euro (about Rs. 3860 crores) loan from the European Investment Bank (EIB).

Design, Supply, Installation, Testing and Commissioning of Receiving cum Aux Main Substations Incl HV Cabling from Grid Substations,750 V DC 3rd Rail Traction System,33kV Cable Network, ASS, TSS and SCADA Sys for Corr-1and2 of Agra Metro Rail Project UP are some of the brief scopes for the project.

The following were the bidders for the project:

Alstom Transport India Ltd.
Larsen & Toubro Ltd.
Linxon India Pvt. Ltd.
Siemens Ltd.
Sterling & Wilson Pvt. Ltd.
The bids have now been transferred to the technical bid evaluation team, which could take a few months. After that, the financially qualifying bidders’ financial bids will reveal who is the lowest bidder and most probable contractor.

In February 2019, India’s Central Government approved Phase 1 of the Agra Metro, which includes two lines and 28 stations with a combination of elevated and underground sections.

• Line 1: Sikandra – Taj East Gate (14.25 km, 14 stations)
• Line 2: Agra Cantt. – Kalindi Vihar (15.40 km, 15 stations)

UPMRC has stipulated a 12-month deadline for Line-1’s 3 km Priority Corridor (Taj East Gate – Fatehabad Road) section, which is under construction by Sam India Builtwell (viaduct & stations) and Lisha Engineers (PAC Depot).

Three R&D projects approved under India-Israel tech innovation fund

Source: Business Standards, 20 January 2022

Deliberating on widening the scope of India-Israel Industrial R&D and Technological Innovation Fund (I4F), the two countries have approved three joint R&D projects worth $5.5 million and suggested measures to create a broader India-Israel collaborative ecosystem.

The projects are ‘Centrally monitored IoT nano-sensors for molecular diagnostics in healthcare and screening applications’; ‘NoMoreMos’ – a mosquito control biological solution; and ‘IoT enabled satellite communication for real-time collection of agriculture and environment data across India’.

The eighth governing body of I4F rati􀀀ed the minutes of the seventh governing body meeting on Tuesday, which was followed by approval of the three joint R&D projects, a release from the Ministry of Science & Technology said on Wednesday.

The discussions took place in a virtual mode in the presence of o􀀁cials from the Department of Science & Technology (DST), Government of India, Israel Innovation Authority (IIA), GITA and various industry partners. GITA is Global Innovation & Technology Alliance that is appointed to implement the I4F programme in India, while IIA is the implementing agency in Israel.

Acknowledging the contributions made by Israel, Secretary, DST, and India Co-Chair, S. Chandrasekhar, said: “So far, the priority areas have been agriculture, security and other important areas. There is further scope of increasing the quantum of projects

received, which calls for the need to conduct more online meetings among the startup eco-system of Israel and India.”

The members mutually decided on a strategy for the new phase of I4F 2.0, which also includes co-developing disruptive technologies in strategic sectors together with research performers involving academia as well.

Budget 2022 should focus on ease of doing business, optimizing retail supply chain: Industry experts

Source: Economic Times, 17 January 2022

New Delhi: Finance Minister Nirmala Sitharaman is set to present the Union Budget for FY 2022 – 23 in the parliament on February 1. Ahead of the budget, industry experts share their expectations.

Promoting ease of doing business for MSMEs, optimizing the retail supply chain, and setting up a retail framework in form of the proposed National Retail Trade policy are some of the recommendations.

“MSMEs continue to be the backbone for economic growth. In a bid to boost local manufacturing and promote self-reliance, we could expect the budget to focus on the growth of small and medium enterprises as they can support the nation’s need to generate significant employment,” said Harsha Razdan, Partner and Head, Consumer Markets and Internet Business, KPMG in India.

“Enabling entrepreneurship is key and changes such as simplifying compliance procedures, easing working capital requirements, and encouraging investments can energize the sector tremendously, “ he added. 

Resonating the thought, Porus Doctor, Partner and Consumer Industry leader, Deloitte India shared, “To promote cross-border ecommerce from India, and to enable SMEs to export their products seamlessly to consumers worldwide through the online platforms, the government should look at easing documentation and other rules for export and return of products. This will encourage global ecommerce from India and pave the way for a robust multi-channel retail ecosystem in the country.”

He further added, “For growth in the hybrid capabilities, it is important for the government to make budgetary allocations and implement policies to support retail growth in India, including a common regulatory framework for retail across the whole country.”

“National Retail Trade policy has been a longstanding demand of the retail industry which does the rounds every year. The retail sector expects the government to accelerate and implement the national retail trade policy to streamline the growth of all formats of retail trade and remove the distinction between e-commerce and physical retail,” said Doctor.

The proposed retail trade policy is in talks and as per reports, its draft is expected to be shared soon for public comments. 

Recently, sharing Budget 2022 wishlist, Preet Dhupar, CFO of the Indian arm of furniture retailer, Ikea, said “We look forward to the roll-out of the National Retail policy, bring offline and online retail into a single policy framework, reduce the compliance and regulatory burden, give industry status to retail along with financial incentives to large scale projects.”

“The government has proposed to implement a national retail trade policy. We could expect the policy to look at digital inclusion, technology investments, and skill upgradation as key elements of retail growth and augmenting job opportunities,” said Razdan from KPMG in India, on National Retail Policy. 

“However, implementation of the policy and its framework in the real spirit will be critical, ” he added.

NTPC invites bids from developers to build 900-MW solar photovoltaic parks in Cuba

Source: Economic Times, 19 January 2022

State-owned power giant NTPC has invited bids from developers to build a 900-megawatt (MW) solar photovoltaic park in Cuba. “NTPC Ltd, India’s largest integrated energy producer, invites bids from developers to build the solar PV parks in the Republic of Cuba,” the company said in a statement.

NTPC, a corporate partner of the International Solar Alliance (ISA), has been chosen as the preferred partner for the implementation of the solar PV parks by the Government of Cuba.

The Union Electrica de Cuba (UNE) and NTPC will work in unison for the implementation of the 900-MW solar PV parks in Cuba.

The Government of Cuba, through its Ministry of Energy and Mines (MINEM), has taken the support of ISA for the implementation of 900-MW solar PV parks spread in 175 locations across all 15 provinces of Cuba.

NTPC, under ISA Program-6, will support UNE and MINEM in this selection process, signing of project agreements and overseeing the project implementation till commissioning.

This 900-MW project, which is part of the 2,100-MW solar project implementation target of Cuba, is aimed at significantly reducing greenhouse gas emissions. The annual generation is expected to be 2,400 megawatt-hour.

The request for qualification (RFQ) tender process will start from March 2022 till May 2022.

Automobili Lamborghini luxury car sales in India jump by 86pc in 2021

Source: Economic Times, 19 January 2022

Italian super luxury carmaker Automobili Lamborghini on Wednesday reported its best ever sales performance of 69 units in India in 2021, a growth of 86 per cent over the previous year. 

The company, which sells a range of super luxury cars with prices starting from Rs 3.16 crore in India, had sold 37 units in 2020. 

It had started 2021 with eyes set on beating its best-ever performance in the country recorded in 2019 when it sold a total of 52 units. 

Commenting on the performance, Automobili Lamborghini Chairman and CEO Stephan Winkelmann said, “This record has provided confirmation of four factors for us — the solidity of our strategic plan, our brand’s outstanding international reputation, the competence and passion of our people and the exceptional professionalism and dynamism shown by our l73 dealers in 52 markets, who have continued for invest alongside us at a challenging, uncertain lime.” 

In the Asia Pacific region, China which has become the company’s second biggest market clocked sales of 935 units with a growth of 55 per cent, while South Korea recorded 354 cars (up 17 per cent) while Thailand and India reported sales of 75 cars (32 per cent) and 69 cars (86 per cent), respectively.

“The remarkable performance of the four markets comprise 63 per cent of the total cars delivered within the Asia Pacific region in 2021,” Automobili Lamborghini said. 

Automobili Lamborghini Asia-Pacific Regional Director Francesco Scardaoni said 2021 was “an incredible year” for Lamborghini in Asia Pacific region despite the challenges posed by the global pandemic. 

“This year, we will continue to introduce an exciting range of Lamborghini models as well as bringing unparralleled driving experiences to our discerning clients and enthusiasts,” he added. 

In terms of individual markets, the US held on to top spot in 2021 with 2,472 units, a growth of 11 per cent, while China leaped into second place with 935 units followed by Germany 706 units with a growth of 16 per cent and the United Kingdom, 564 units, up 9 per cent.

“There was also an increase in the figures for Lamborghini’s home market of Italy, where 359 cars were delivered in total, a growth of 3 per cent,” it added.

In terms of models, the company’s super luxury SUV Urus topped the charts with 5,O21 units delivered. It was followed by the V10-powered Huracán, with 2,586 units. In addition, there were 798 Aventadors (V12 model) delivered all over the world, the company said. 

year, thanks to a substantial order portfolio that already covers almost the entire production planned in 2022. Lamborghini plans to unveil four new products over the next 12 months. 

Global FDI up 77% in 2021: UNCTAD

Source: Economic Times, 19 January 2022

The United Nations Conference on Trade and Development (UNCTAD) on Wednesday said that global foreign direct investment (FDI) flows showed a strong rebound in 2021, up 77% to an estimated $1.65 trillion, from $929 billion in 2020, surpassing their pre-Covid-19 level. 

As per the report, flows to India were 26% lower, mainly because large merger and acquisition deals recorded in 2020 were not repeated.

As per the UNCTAD Investment Trends Monitor, the outlook for global FDI in 2022 is positive. 

“The 2021 rebound growth rate is unlikely to be repeated. The underlying trend – net of conduit flows, one-off transactions and intra-firm financial flows –will remain relatively muted, as in 2021,” it said.

The Geneva-based organisation said that international project finance in infrastructure sectors will continue to provide growth momentum.

“The protracted duration of the health crisis with successive new waves of the pandemic continues to be a major downside risk. The pace of vaccinations, especially in developing countries, as well as the speed of implementation of infrastructure investment stimulus, remain important factors of uncertainty,” UNCTAD said. 

Other important risks, including labour and supply chain bottlenecks, energy prices and inflationary pressures will also affect results, according to the agency. 

Country mix 
China saw a record $179 billion of inflows – a 20% increase – driven by strong services FDI. The Association of Southeast Asian Nations or ASEAN resumed its role as an engine of growth for FDI in Asia and globally, with inflows up 35%and 
increases across most members. 

Developed economies saw the biggest rise by far, with FDI reaching an estimated $777 billion in 2021 – three times the exceptionally low level in 2020, UNCTAD said. 

FDI flows in developing economies increased by 30% to nearly $870 billion, with a growth acceleration in East and South-East Asia (+20%), a recovery to near pre-pandemic levels in Latin America and the Caribbean, and an uptick in West Asia. Inflows in Africa also rose.

Auto parts company ZF announces start of commercial vehicle solutions division

Source: Economic Times, 19 January 2022

Global auto component major ZF on Monday announced the start of its commercial vehicle solutions (CVS) division, which combines the company’s former commercial vehicle technology and commercial vehicle control systems divisions into one, with e􀀀ect from January 1. Commercial Vehicle Control Systems was formed following the acquisition of WABCO in May 2020.

The new division combines ZF’s expertise in the commercial vehicle (CV) industry and will signi􀀁cantly advance solutions for safe, sustainable and digitized transport, the company said in a statement.

“With the new CVS division, ZF is now positioning itself as the world’s largest component and system supplier for the commercial vehicle industry.

“Thanks to our broad technological positioning and global market presence, we can o􀀀er our customers the key solutions they need to transform their product portfolio from a single source,” said Wilhelm Rehm, member of the ZF Board of Management with responsibility for the new division.

He further said leveraging its regional structure, the company o􀀀ers signi􀀁cant advantages and close customer proximity for truck, bus and trailer manufacturers as well as 􀀂eet operators, wherever they are in the world.

Rehm added that in line with the company’s next-generation mobility strategy, CVS will accelerate ZF’s global growth.

“As CVS India, our vision is to help shape the future of commercial transport systems in India.

“By leveraging synergies with the ZF group, we are uniquely positioned to o􀀀er the next generation of solutions and services for commercial vehicles and 􀀂eets in India and the world over,” said P Kaniappan, head of CVS India.

He said that the company will support them to make them more e􀀀icient, safe, connected, intelligent and automated.

“Under the umbrella of ZF’s Vision for Next-Generation Mobility, we will leverage our capability to innovate, integrate and advance CV vehicle controls systems and set the pace to address the challenges of the commercial transportation industry in India, thereby creating sustainable value for our customers, employees and stakeholders,” he added.

ZF said its commercial vehicle solutions division is supported by around 25,000 employees based across 61 locations in 28 countries.

52% of Indian MSMEs saw a positive impact post pandemic: PayPal survey

Source: Business Standards, 20 January 2022

After two years of the pandemic, 52 per cent of small businesses witnessed a positive impact on their business once economies began to reopen, said a survey by PayPal. The survey “MSME Digital Readiness Survey” stated that 29 per cent of the MSMEs found that the business environment in India became more favourable for online sales and for 31 per cent the cross-border opportunity was promising.

The survey further added that there’s been a shift in consumer behaviour induced by the lockdowns. It has paved way for purchasing from virtual stores. MSMEs have positively seen a 65 per cent increase in online buying from customers and close to 80 per cent shared that their consumers are more receptive to using different payments options.

The ease, accessibility and adoption of digital methods has led 51 per cent of MSMEs to see an increase in spending from existing customers while 46 per cent witnessed an increase in repeat purchases.

Going forward building an owned online presence is a key priority. Currently, 66 per cent of MSMEs use social media as an online selling channel, followed by marketplace (62 per cent), company owned platforms i.e. app (61 per cent), own ecommerce website (54 per cent) and third party ecommerce platforms (54 per cent).

Unlike third-party platforms, owned company channels typically provide business owners with more flexibility, control and freedom when selling online. With the change in consumer behaviour, businesses are also shifting their priority -intentions to adopt a company ecommerce website and company owned platforms to engage in online selling are highest at 29 per cent and 28 per cent, respectively.

This is important for India’s MSMEs as 49 per cent of respondents express a keen interest in developing their own website or app. However, this independence does bring with it some concerns, most notably the availability of technical expertise. Over half of the respondents (56 per cent) who do not currently sell on their own channels cited a lack of technical knowledge as being the number one barrier.

Social media to be a key growth enabler for businesses; competition propelling adoption found the survey. Digital has been a key growth driver for Indian small businesses. Like Singapore and Hong Kong, social media is the most popular online selling channel. It has been noted that 26 per cent of those who are already selling on social media began to do so during the pandemic and 56 per cent of surveyed MSMEs saw it as a key driver for growth in the last 12-months.

Close to 100 per cent Indian MSMEs agree that cross border trade must be a business priority over the next year. Adoption of cross-border in India is high – 64 per cent of the merchants had adopted cross-border before the pandemic while 35 per cent did during the pandemic. Out of all, 86 per cent MSMEs selling globally claimed that they recorded growth in cross border trade during COVID-19. Much of this success can be attributed to the reopening of other economies and positive sentiment from global consumers. 94 per cent recognized that transcending borders results in growth and are making cross-border trade a business priority moving forward.

Digital payments and technology backed seamless check-out experience are a focus area says Indian MSMEs. More and more Indian MSMEs embrace digital, investment into their digital journey has become a key priority. 98 per cent of the surveyed businesses have expressed an interest to invest in more payment options. Of this, 95 per cent are looking to introduce newer ways of payment and 89 per cent are keen on optimizing card payments. This is followed by optimization of services to accept digital wallets like PayPal (70 per cent).

An emerging area of interest for small businesses is the check-out experience they provide to customers. Close to 40 per cent are planning to invest towards improving the checkout and payment process in order to increase sales. The key reasons to do so as stated by the small businesses is to accept payment from new digital sales channels (60 per cent), integrate loyalty schemes (57 per cent), expand new, local payment methods to sell cross border (56 per cent), amongst others.

With increased competition, businesses are 􀀀ghting for a consumers share of wallets. 49 per cent of Indian MSMEs surveyed will invest in technology to o􀀁er a better customer experience. A seamless check-out experience will mean increased customer loyalty as well as the ability to expand their consumer base.

The survey was conducted between October and November 2021, and is based on responses by 250 business decision makers of India’s MSME segment, which are de􀀀ned as having an annual turnover of INR 5 to less than 250 crore. The businesses show an average turnover of INR 123 crore and an average employee size of 386 persons. The sample endorses a mix of industry, mainly comprising the Services (36 per cent), Production (28 per cent) and Retail & Hospitality (16 per cent) sector.