Source: The Economic Times, Sept 14, 2017
Technology services businesses are used to change. Veterans in the $160-billion industry employing almost 4 million engineers fondly recal l how they caught up each time technology changed — from client-server to business software (oh, that ERP!), web, internet, cloud and more. With each new generation (in tech, that can be as short as three years) they reskilled thousands, literally upgrading CVs as engineers diligently learnt new code.
In more recent years, though, the technology shifts have become tectonic. Growth is down to single digits from the high teens, even as companies in sectors from banks to automobiles consume more tech and look like technology firms themselves. Customers want the next digital tool that will help them stay ahead in the game and attract millennials to buy their products and services.